Terms of Service

Effective Date: October 16, 2025

Website General Terms

Coaching and Leadership Performance Blueprint terms are located further down the page.

1. Introduction

Welcome to Trust & Leadership Coaching ("TLC"). We are committed to educating leaders through coaching grounded in science, trust, and strategic clarity. These Terms of Service ("Terms") govern your access to and use of our services, platforms, and content. By engaging with TLC, you agree to be bound by these Terms.

2. Interpretation and Definitions

"Company," "we," "us," or "our" refers to Trust & Leadership Coaching. "Client," "you," or "your" refers to any individual or entity using TLC's services. "Services" means all coaching programs, assessments, workshops, tools, and related offerings provided by TLC.

3. Acknowledgment

By using TLC services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you may not access or use our services.

4. Copyright Policy

All materials, content, and resources provided by TLC are protected by copyright laws. Unauthorized reproduction or distribution is prohibited and may result in legal action.

5. Intellectual Property

TLC retains all rights, title, and interest in and to all proprietary tools, methodologies, and content, including but not limited to "Human Growth & Integration™," TLC's leadership level frameworks, and coaching curriculum. You agree not to reproduce, distribute, or create derivative works without our express written permission.

11. Disclaimers & Limitation of Liability

TLC provides coaching services, not therapy or medical advice. We do not guarantee specific results. To the maximum extent permitted by law, TLC disclaims all liability for any direct, indirect, incidental, or consequential damages arising from your use of our services.

12. "AS IS" and "AS AVAILABLE" Disclaimer

TLC services are provided "AS IS" and "AS AVAILABLE." We make no warranties, express or implied, regarding the reliability or availability of our services.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

14. Disputes Resolution

Any disputes arising under or related to these Terms shall first be attempted to be resolved through informal negotiations. If unresolved, disputes shall be submitted to binding arbitration in Texas, under the rules of the American Arbitration Association.

15. Severability and Waiver

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force. Our failure to enforce any right shall not constitute a waiver of future enforcement.

16. Changes to the Terms

We reserve the right to update these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of the revised Terms.

17. Contact Information

For any questions about these Terms, please contact us at: Trust & Leadership Coaching
support@trustandleadership.com.

Thank you for choosing TLC. We are honored to partner with you in your leadership journey.

Client & Program Terms

1. Scope of Services

TLC provides neuroscience-backed coaching services, assessments (e.g., Total Brain, iEQ9, Hogan), workshops, and group experiences tailored to individual and organizational needs. These services evolve based on client goals and may vary in duration, delivery method, and scope.

All sessions are conducted virtually unless otherwise arranged.

2. Confidentiality & Data Privacy

All conversations with TLC coaches are confidential.
TLC will not disclose personal information shared in coaching sessions except as required by law or with your written consent.
You agree to maintain the same confidentiality regarding any proprietary materials or discussions shared by TLC or other participants.

3. Client Responsibilities

Clients are expected to:

  • Engage fully in the coaching process

  • Communicate honestly and respectfully

  • Maintain confidentiality of group sessions and proprietary content

  • Complete pre-work and assessments as applicable

  • Complete the program within the designated time frame:

    • From 8 weeks of purchase for the Leadership Performance Blueprint

    • 1:1 or group coaching period as determined by contract

  • Attend sessions outlined in the program

    • You may reschedule a session once with at least 24 hours’ notice for the Leadership Performance Blueprint.
      Cancellations made less than 24 hours before a session, or missed sessions, will be treated as completed.

    • For 1:1 or group coaching, rescheduling and cancellations are outlined in the contract

4. Assessment & Data Use

TLC uses neuroscience-backed tools to guide coaching. Your data is handled per our Privacy Policy, used solely to enhance coaching outcomes and never sold to third parties.

5. Payments & Refund Policy

All payments for 1:1 or group coaching coaching are due as outlined in your coaching agreement or invoice. TLC does not offer refunds once a program has commenced, unless otherwise noted in your coaching agreement. Requests for deferral or substitution must be made in writing and are considered on a case-by-case basis.

For the Leadership Performance Blueprint, payment in full confirms your enrollment and secures your assessments and coach match.
All fees are non-refundable once payment is processed, whether or not sessions are scheduled or attended.
If unforeseen circumstances prevent completion within the 8-week window, TLC may, at its discretion, offer a one-time credit toward another TLC program within 60 days.

7. Termination

Clients may terminate services as outlined in their coaching agreement; however, any termination is subject to the continuance of payment obligations as specified therein. 

TLC reserves the right to suspend or terminate services for non-payment, breach of these Terms, or behavior that undermines group safety or trust as outlined in the agreement.

8. Nature of Coaching Services

Coaching with TLC is a professional development process, not therapy or medical treatment. You remain solely responsible for your decisions, actions, and outcomes. TLC and its coaches provide guidance and tools, not guarantees.

9. Intellectual Property

All materials, assessments, and frameworks provided by TLC are protected by copyright and may be used for your personal development only. Reproduction, recording, or distribution without written permission is prohibited.

10. Limitation of Liability

You agree that TLC’s total liability for any claim arising from this program will not exceed the total fees paid. TLC and its representatives are not liable for any indirect or consequential damages.

11. Consent to Communication

By joining this program, you consent to receive emails and updates related to your sessions and TLC resources. You may opt out of general marketing communications at any time.

12. Texas Law Governs this Agreement, and it Will Be Enforced By Either Party in Texas.

If a dispute cannot be resolved by mutual consent, the Client and Company agree to mediate in good faith for up to 30 days after notice is given to Company.

Should an agreement not be reached in mediation, this Agreement will be governed by Texas law without regard to its conflicts of law principles. Client understands and agrees Texas's personal jurisdiction and venue and agrees that any legal proceeding commenced shall take place in Southlake, Texas.

13. Acknowledgment

By signing up for coaching or the Leadership Performance Blueprint (or checking “I agree” to the terms of service on the payment page), you acknowledge that you have read, understood, and agree to these Terms of Engagement.